Terms of Service

Welcome to One Love Agency

These Terms of Service ("Terms") govern your use of One Love Agency's website and services. By accessing our website or using our services, you agree to these Terms. Please read them carefully.

Our Services

One Love Agency provides mental health and addiction recovery services, including:

• Individual and group therapy
• Partial Hospitalization Programs (PHP)
• Intensive Outpatient Programs (IOP)
• Medication management
• Refugee mental health services
• Case management and care coordination

Eligibility

Our services are available to individuals who:

• Are seeking mental health or addiction recovery support
• Can participate in outpatient treatment settings
• Meet clinical criteria for our programs
• Are located in areas we serve (Utah and Idaho)

Minors must have parental or guardian consent to receive services, except as otherwise permitted by law.

Website Use

Permitted Use

You may use our website to:

• Learn about our services and locations
• Submit inquiries and appointment requests
• Access educational resources
• Contact our team

Prohibited Use

You may not:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Collect personal information about other users
• Interfere with the website's functionality

Not Emergency Services

Patient Responsibilities

As a patient, you agree to:

• Provide accurate information about your health and history
• Attend scheduled appointments or provide adequate notice of cancellation
• Follow your agreed-upon treatment plan
• Communicate openly with your treatment team
• Treat staff and other patients with respect
• Pay for services according to your financial agreement

Insurance and Payment

We accept most major insurance plans. You are responsible for:

• Verifying your insurance coverage before beginning treatment
• Paying any copays, deductibles, or coinsurance
• Paying for services not covered by insurance
• Keeping insurance information current

We offer sliding scale fees for eligible patients. Please speak with our admissions team about financial assistance options.

Cancellation Policy

We require at least 24 hours notice for appointment cancellations. Late cancellations or missed appointments may result in a fee. We understand that emergencies happen, so please contact us as soon as possible if you cannot make your appointment.

Confidentiality

We maintain strict confidentiality of your health information in accordance with HIPAA and applicable state laws. Please review our Privacy Policy for detailed information about how we protect your information.

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of One Love Agency and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

Disclaimer of Warranties

This website and its content are provided "as is" without warranties of any kind. While we strive to provide accurate information, we do not guarantee that the information on this website is complete, accurate, or current.

Information on this website is for educational purposes only and should not be considered medical advice. Always consult with a qualified healthcare provider for medical decisions.

Limitation of Liability

To the fullest extent permitted by law, One Love Agency shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.

Governing Law

These Terms are governed by the laws of the State of Idaho. Any disputes arising from these Terms shall be resolved in the courts of Ada County, Idaho.

Changes to Terms

We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

Contact Us

If you have questions about these Terms, please contact us: